How to Get a CRB Report

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A credit report is a detailed analysis of how a customer borrows with the current lenders. It contains a list of all the credit accounts- both past and present- and shows the repayment history of each account.

You can check your credit report at least once a year, but is you are an active borrower; you are advised to check every month.

There are several platforms you can use to check your CRB report.

  1. You can use the TransUnion Mobile App
  2. First download the TransUnion Nipashe app
  3. Key in your Names, ID no and Mobile number
  4. Go to check CRB report (CR)
  5. Go ahead and pay Sh250
  6. You will receive your report. You will also have the option of downloading it.

TransUnion CRB contacts

Mobile Phone Number:  +254 20 3751799 or 0730651000


  • You can check for CRB report through Metropol
  • First register by paying Sh100 through pay bill no 18664 and under account number use your ID number.
  • Metropol will then send you a unique PIN a reference no and a particular link via SMS
  • Go ahead and dial *433#
  • Select Credit report
  • Go ahead and pay Sh250  using 186644 as the pay bill no and your ID as the account no
  • Upon successful transaction, you will receive an SMS from Metropol to visit, where you will need to enter your ID no and reference no to log in and download your report.

Metropol contacts

Official website

Phone Number:  +254709834000


About Author

Anthony Kiratu is the Founder of Finsolutions. He is a financial analyst with over 5 years experience in research, investment advisory, valuation and financial modelling. Anthony is a member of the Institute of Certified Investment and Financial Analysts and Institute of Certified Public Accountants of Kenya. He is passionate about development of African Capital Markets through training of investors and dissemination of information for sound financial and investment decision making process. He is also a part-time lecturer in the Certified Investment and Financial Analyst course in the subjects of International Finance, Portfolio Management, Equity Investment Analysis, and Fixed Income Securities. Email: Contact: +254 780216631

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